Cancellation policy
Purchase Options Cancellation Policy
Last updated: October 11, 2026
Thank you for shopping with JAMILAH. This policy explains how you can cancel or change an order after placing it.
1. Cancelling an order
You may cancel your order free of charge before it is dispatched to the courier. To request a cancellation, contact us within [24 hours] of placing your order, and always before it ships. Once an order has been handed to the courier, it can no longer be cancelled.
2. How to request a cancellation
Contact us through the form on our Contact page (jamilah.co/pages/contact), or at [your email / WhatsApp number]. Please include your order number, the name used on the order, and the phone number or email used at checkout. Your request is only confirmed once we reply to you in writing.
3. Refunds for cancelled orders
If your cancellation is accepted before dispatch:
- Orders paid online will be refunded to the original payment method within [5–10 business days], depending on your bank or card issuer.
- Orders placed with cash on delivery will not be charged.
4. After dispatch
Once your order has shipped, it can no longer be cancelled. Please open and inspect your order in the presence of the courier on delivery. As stated in our Refund Policy, returns and refunds are not accepted once the courier has left.
5. Exchanges
If you need a different size or color, you may request an exchange under our Refund Policy. Items must be unworn, undamaged, and in their original condition, with the original tags attached.
6. Sale and discounted items
Orders placed on sale or with a discount code follow the same cancellation rules. If a cancelled order used a discount code, the code may not be reusable.
7. Orders we cancel
We may cancel an order if an item is out of stock, a pricing or product-information error occurred, or we cannot verify payment or delivery details. If we cancel, you will be notified and refunded in full for any amount already paid.
8. Changes to this policy
We may update this policy from time to time. The version in effect when you place your order applies to that order.
Contact us
JAMILAH (jamilastore) · jamilah.co · [email / phone]
Before publishing, please confirm these bracketed items, because I couldn’t find them on your site and didn’t want to invent business terms:
- Cancellation window: I used 24 hours. Change it if you dispatch faster or slower.
- Refund timing: I used 5–10 business days.
- Contact details: Your Contact page has only a form, so add an email or WhatsApp number.
- Cash on delivery: Remove the COD line if you don’t offer it.
- Pre-orders or made-to-order items: If you add any, tell me and I’ll add a separate clause.